Help Center

Frequently Asked Questions (FAQ)

Product

Q. Synthetic hair vs Human hair?

Q. How to care for human hair?

Q. How to care for synthetic hair ?

Q. How to wash human hair?

Q. How to wash synthetic hair ?

Delivery

Q: How long will delivery take?

Q: What is same day shipping?

Q: Where is the hair shipped from?

Returns

Q: Can I exchange or return my order and how long will this take and will I receive a refund?

Q. Can I make changes to my orders ?

Payment

Q: What payment methods do you accept?

Q. How can I make a credit purchase ?

Q. Can I do an EFT to pay for my order ?

Q. How do I make cash in store payments ?

Technical

Q. Who do I contact when I need personal assistance with my order, or if I am experiencing issues placing an order?

Payment guide

Credit Card/ Cheque card

Manual EFT

Credit purchases (Buy Now, Pay Later using mobicred):

Instant EFT using i-PAY

Instant EFT using PayFast

In-Store cash payment

General

Privacy Policy

Terms and Conditions

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